Current Domestic Support Rates
On the whole, we charge a standard rate of £30* per hour for remote support (i.e. telephone, dial-in or email) or if dropped off to our workshop, and £50* per hour for on-site support.
*All rates are subject to VAT at 20%
Depending on where the work is taking place, we work in 15 or 30 minute increments:
|Location||Minimum Duration||Unit||Unit Price|
|Onsite||1 hour charge||30 minute increments||£50 + VAT|
|Remote/Workshop||15 minute charge||15 minute increments||£7.50 + VAT|
Sometimes, working on an hourly basis wouldn’t feel right, so we try to agree a fixed price for the job. An example of this would be complete website design. If you’d prefer to engage us on a fixed-fee basis, please ask when you contact us.
In exceptional circumstances, such as overnight and at weekends, we may charge more. Please note that we do try to be as flexible as possible, and will only carry out work which will attract the higher rates with your approval:
|09:00 – 19:00||19:00 – 09:00|
|Monday-Friday||£50 + VAT||£75 + VAT|
|Saturday-Sunday||£75 + VAT||£112.50 + VAT|
When you engage us, you will sign a Form of Agreement. This is a short, single page document which clearly sets out how you will be charged. The last thing we’d want is for you to be surprised when you receive your next invoice.