Current Business Support Rates
On the whole, we charge a standard rate of £36* per hour for Remote (i.e. telephone, dial-in or email) Standard Support (Windows PC/Laptop, mobile devices) and £50* per hour for on-site Standard Support (Windows PC/Laptop, mobile devices). £46* per hour for Remote Advanced Support and £65* for our on-site Advanced support.
*All rates are subject to VAT at 20%
We charge per 30 minute increments as follows:
|Location||Minimum Duration||Unit Increments||Unit Price|
|Onsite Standard (Windows PC/Laptop, mobile devices)||1 hour charge||30 minute||£50 + VAT|
|Onsite Advanced (Mac, Advanced Server, Linux, Networking)||1 hour charge||30 minute||£65 + VAT|
|Remote Standard (Windows PC/Laptop, mobile)||30 minute charge||30 minute||£18 + VAT|
|Remote Advanced (Mac, Advanced Server, Linux, Networking)||30 minute charge||30 minute||£23 + VAT|
If you do not know what your rate will be (e.g. some work will be Windows rates and a part may be networking), please contact us to clarify. We are sure that we can come to an agreable rate.
Sometimes, working on an hourly basis wouldn’t feel right, so we try to agree a fixed price for the job called a ‘Set Project Fee’, these are different for each project. An example of this would be a complete website design. If you’d prefer to engage us on a Set Project Fee’, please ask when you contact us.
In exceptional circumstances, such as overnight and at weekends, we may charge more. Please note that we do try to be as flexible as possible, and will only carry out work which will attract the higher rates with your approval:
|09:00 – 19:00 (Office Hours)||19:00 – 09:00 (Out-of-Hours)|
|Monday-Friday Standard||£50 + VAT||£70 + VAT|
|Monday-Friday Advanced||£65 + VAT||£90 + VAT|
|Saturday-Sunday Standard||£70 + VAT||£105 + VAT|
|Saturday-Sunday Advanced||£90 + VAT||£126 + VAT|
When you engage us, you will sign a Form of Agreement. This is a short, single page document which clearly sets out how you will be charged. The last thing we’d want is for you to be surprised when you receive your next invoice.